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OUTSOURCING AND CUSTOMER EXPERIENCE MANAGEMENT

A PERSONALIZED APPROACH
TO CUSTOMER EXPERIENCE MANAGEMENT

At Humania BPO, we believe that every business is unique
and deserves personalized service. We specialize in outsourcing
and customer experience management. We support companies
step by step, at their own pace, with a customized approach
in line with their needs and objectives. This is what makes us
stand out: our support is ongoing and covers the entire
customer process.

A SHIFT TOWARDS
DIGITAL CUSTOMER EXPERIENCE

We want the best for our clients, which is why we keep up to date
with industry trends, developments and innovation.
We make sure to provide our clients with the experts
and technology necessary to provide a human-centered
digital customer experience.
We are experts at helping our clients transition
to increasingly digital operations.

THE BENEFITS OF THE HUMANIA BPO MODEL

Increased financial and operational gains.
Increased financial and operational gains.
Customer experience management tailored to different markets.
Customer experience management tailored to different markets.
Operations available across all time zones (24/7).
Operations available across all time zones (24/7).
Customer experience management based on international best practices.
Customer experience management based on international best practices.
Recruitment strategies with international resources.
Recruitment strategies with international resources.
 

OUR CUSTOMER EXPERIENCE MANAGEMENT PHILOSOPHY

To meet our clients’ needs, we offer many services across all time zones, 24 hours a day and on three continents with our call centers in Europe (France), North America (Canada), and Africa (Morocco and Madagascar). Our Customer Success Managers (CSM) implement a detailed custom deployment plan for each client in a turnkey approach.

  • We offer a multilingual service in French, English, Spanish, German, and other languages.
  • We help companies improve their services by giving them access to our resources and international operational expertise.
  • We also support them in their shift to increasingly digital operations (SMS, chat, bots, email, social media, etc.).
  • Etc.

OUR CLIENTS

Today, almost all the services we use and the products we buy require customer experience management. In today's economy there are service "customers," product "users" and "consumers" of various things. Customers therefore take on many forms, which is why we believe that a made-to-measure customer experience management service is key.

We aim to make our clients successful and meet their needs, whether they want to:

  • Communicate with their customers at all times and in all time zones.
  • Make the shift to digital customer experience.
  • Locally control their customer experience around the world.
  • Position themselves with a new business model.
  • Automate and optimize their business processes, administrative support services and BPO.
  • Take advantage of our resources and international operational expertise in order to gain a competitive advantage, locally.
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