About Humania BPO, customer service outsourcing expert
Humania BPO specializes in outsourcing customer care, with operations in North America, Europe and Africa.
Customer service outsourcing expertise
Humania BPO has a team of professionals at the service of its clients. We are experts in French+ communication, the management of local and offshored customer contact center, and the migration of conventional customer service centers to digital ecosystems in French+.
In order to meet the customer service outsourcing needs of its partners, Humania BPO offers its services in all time zones.
First founded in Canada, Humania BPO has an in-depth understanding of North American standards and excellent French-language expertise. Our experience and international best practices help our partners challenge their strategy and adjust it to enhance their competitive advantage.
Digital migration support
What will happen when digital channels largely displace the telephone? How will you manage your customer communications?
This paradigm defines our vision of customer service management. Our goal is to help our partners communicate effectively in French+ and convert some of their telephone interactions into digital ones after implementing a digital strategy.