Humania BPO has more than 10 years of experience in outsourcing customer care, with operations in North America, Europe and Africa. We are experts in French+ communication, local and offshore customer contact center management, and migration of conventional customer contact centers to digital ecosystems in French+ across all time zones.
First founded in Canada, Humania BPO has an in-depth understanding of North American standards and excellent French-language expertise. Our experience and international best practices help our partners challenge their strategy and change it to enhance their competitive advantage.
What will happen when digital channels largely displace the telephone? How will you manage your customer communications? This paradigm defines our vision of customer service management. Our goal is to help our partners communicate effectively in French+ and convert some of their telephone interactions into digital ones.