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BUSINESS PROCESS OUTSOURCING

A wide range of services offered at an international level for increased performance.

We cover all customer service management activities and services.

Our mission is to advise you and help you optimize these activities, so that you can better focus on what you do best.

Business process outsourcing, or BPO, covers several aspects, such as:

  • Customer service and after-sales service.
  • Technical support.
  • Surveys and transactional monitoring (customer loyalty).
  • Retention and re-engagement.
  • Additional sale and B2B lead generation.
  • Social media management.
  • Etc.

OUTSOURCED BPO SERVICES

We know that responding to customers quickly is quite a challenge for businesses in their customer experience.

To address this problem, we offer our clients a multilingual service available across all time zones, 24 hours a day, on three continents, to make them available to their customers at all times.

MULTICHANNEL OUTSOURCING

We manage the entirety of customer service channels, including by telephone, website, SMS, chat, email, and social media.

MULTILINGUAL CALL CENTERS

With our multilingual call centers (English, French, Spanish, German, etc.) across all time zones and on three continents (Europe, North America and Africa), we offer our clients the possibility of providing customer service in many languages. That’s what customized service means to us.

OUTSOURCED ADMINISTRATIVE SUPPORT SERVICES

As BPO experts, we cover all outsourced administrative support services and business processes including:

  • Customer support centers.
  • Finances and accounting.
  • Payment and collection.
  • Administration, human resources and international recruitment.
  • Marketing services (CRM, CMS).

HOW DO WE MIGRATE TO DIGITAL CUSTOMER SERVICE?

A shift toward human-centers digital customer service.

To best serve our clients, we manage the entirety of customer service channels such as the telephone, SMS, bots, emails, social media, and others.

We provide our clients with all the technology necessary to provide a digital customer experience.

Our digital process.

To assess our clients’ current situations and provide them with the best possible advice, we begin with an audit of their systems. Once this is done, we present our recommendations to help our clients migrate to digital systems.

We want to go above and beyond by helping you to sustainably integrate digital tools at the heart of your customer service.

To this end, we will define a digital plan that identifies:

  • Opportunities to improve business processes, support services and BPO.
  • A strategy for implementing digital technology in your customer service.
  • The best technological tools.
  • A service implementation strategy.

With our expertise in centralized international recruitment, we work with highly competent international consultants who know where digital technology is headed. Our strategies are always developed with the highest customer experience management quality standards, leveraging the latest technological advancements.

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