Outsourcing services for customer care
A wide range of services to boost performance.
Humania BPO provides all customer care services (Levels 1 and 2) and administrative support services or BPO.
Our goal is to help you optimize the customer experience and incorporate a digital strategy at the center of your customer interactions.
Migrating to a digital ecosystem
We carry out an audit to get an overview of the situation and provide the most appropriate advice to our customer. Following this, we present all of our recommendations to support our client in their transition to a digital ecosystem.
We then proceed to integrate digital channels in your multichannel customer interactions.
Customer Experience Management (CEM) – Continuous Improvement Strategies
- Evaluation following a customer interaction (web, telephone, panels, email, SMS)
- Dissatisfaction Alerts / Complaint Management / Consumer Engagement
- Custom BI Dashboards
- Daily, Weekly & Monthly KPI reporting
- Business Analytics (Descriptive and Predictive)
- Customer Journey Mapping & Design
- Strategic Customer Experience Consulting and Training
Outsourcing customer care
Outsourcing customer care takes into account several tasks including:
- Customer service and after-sales service
- Technical support
- Transaction follow-up/surveys (customer loyalty)
- Retention and re-engagement
- Upselling and B2B lead generation
- Social media management
Outsourcing administrative support services / BPO
Finally, we outsource administrative support services / BPO including:
- Finance and accounting
- Payment and collection
- Administration, human resources and international recruitment
- Marketing services (CRM, CMS)