CSM - Customer Success Management Approach
A dedicated contact expert for each client.
In order to provide companies with the best customer success management, Humania BPO offers personalized assistance from a dedicated Client Success Manager (CSM).
CSM approach objectives
The Client Success Manager (CSM) is a primary contact who deals directly with our clients to provide tailored customer relations support.
The CSM implements the strategies and manages the local and offshore outsourcing activity of the contact centers. They can also handle administrative support services or BPO.
CSM approach advantages
Local project management services provided by the Client Success Manager (CSM) help us assess performance, interpret data and operational results, and foster an approach of continuous improvement.