DIGITAL

Moving toward people-oriented digital customer care

We operate on all customer care channels – telephone, text, chat, bots, email, social media, etc. – and give our clients the technology they need to provide a personal customer experience.

However, we want to go even further by helping you place digital technology at the center of your customer interactions. To do so, we will define a digital plan that:

  • Identifies areas where we can optimize business process outsourcing (BPO) for operating processes and support services
  • Identifies a strategy for adding digital technology to customer relationship management
  • Identifies technological tools (AI, scripts, texts, chat, bots, email, social media, etc.)
  • Includes a strategy for rolling out services

Our expertise in centralized international recruitment means we work with advisors who can meet digital challenges and are both technologically and linguistically fluent.

Contact us

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