Moving toward people-oriented digital customer care
We operate on all customer care channels – telephone, text, chat, bots, email, social media, etc. – and give our clients the technology they need to provide a personal customer experience.
However, we want to go even further by helping you place digital technology at the center of your customer interactions. To do so, we will define a digital plan that:
- Identifies areas where we can optimize business process outsourcing (BPO) for operating processes and support services
- Identifies a strategy for adding digital technology to customer relationship management
- Identifies technological tools (AI, scripts, texts, chat, bots, email, social media, etc.)
- Includes a strategy for rolling out services
Our expertise in centralized international recruitment means we work with advisors who can meet digital challenges and are both technologically and linguistically fluent.