LOCAL AND OFFSHORE
A management strategy that is simultaneously local and offshored
Our mission is to help companies optimize their customer service management by using a radically distinctive and differentiating approach. We are committed to proposing an outsourcing strategy that is simultaneously local and offshored. This approach provides financial and operational benefits while maintaining a level of quality that meets our clients’ expectations. We follow up by implementing a turnkey solution steered locally by Humania BPO’s CSM (Client Success Manager) to manage the local and offshore sites.
The CSM designs customized ecosystems based on client-defined criteria (needs, challenges, processes, strategies, etc.) and the expectations of their customers. As the primary contact person, the CSM is indispensable for maintaining a continuous follow-up: interpretation of operational results, implementation of a reporting dashboard, and the analysis of KPIs. In addition, the CSM’s role is to remain up-to-date on business and technological best practices in order to continually improve the quality of our clients’ services.
Advantages offered by the Humania BPO model
- Lower costs
- Local management with all the benefits of offshoring
- Best international business practices to better manage locally
- 24/7 production with operational redundancy
- Centralized international recruitment strategy
Our centralized operational management team uses advanced processes and technologies to ensure high-quality hiring results at all levels, regardless of region.