OUTSOURCING AND CUSTOMER EXPERIENCE MANAGEMENT
A PERSONALIZED APPROACH
At Humania BPO, A TELUS International Company, we believe that every
TO CUSTOMER EXPERIENCE MANAGEMENT
business is unique and deserves personalized customer service. Our
call centers in Europe, North America and Africa specialize in
outsourcing and customer experience management. We support companies
step by step, at their own pace, with a customized approach in line
with their needs and objectives. This is what makes us stand out:
our support is ongoing and covers the entire customer process.
A SHIFT TOWARDS
We want the best for our clients, which is why we keep up to date
DIGITAL CUSTOMER EXPERIENCE
with customer service industry trends, developments and
innovation. We make sure to provide our clients with the
experts and technology necessary to provide a
human-centered digital customer experience.
We are experts at helping our clients transition
to increasingly digital operations.
THE BENEFITS OF THE HUMANIA BPO MODEL
Increased financial and operational gains.
Customer experience management tailored to different markets with our international call centers.
Customer service operations available across all time zones (24/7).
Customer experience management based on international best practices.
Recruitment strategies with international resources.
OUR CUSTOMER EXPERIENCE MANAGEMENT PHILOSOPHY
To meet our clients' needs, we offer many services across all time zones, 24 hours a day and on three continents with our call centers in Europe (France), North America (Canada), and Africa (Morocco and Madagascar). Our customer services are managed by Customer Success Managers (CSM) who implement a detailed custom deployment plan for each client in a turnkey approach.
- We offer a multilingual customer service with call centers in French, English, Spanish, German, and other languages.
- We help companies improve their customer service by giving them access to our resources and international operational expertise.
- We also support them in their shift to increasingly digital operations (SMS, chat, bots, email, social media, etc.).
Today, almost all the services we use and the products we buy require customer experience management. In today's economy there are service "customers," product "users" and "consumers" of various things. Customers therefore take on many forms, which is why we believe that a made-to-measure customer service is key.
We aim to make our clients successful and meet their needs, whether they want to:
- Communicate with their customers at all times and in all time zones throughout call centers in Europe, North America and Africa.
- Make the shift to digital customer experience.
- Locally control their customer service experience around the world.
- Position themselves with a new business model.
- Automate and optimize their business processes, administrative support services and BPO.
- Take advantage of our resources and international operational expertise in order to gain a competitive advantage, locally.